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The SmithBucklin Culture

Greetings,

I hope you will take a moment to examine the words below. Their meaning is a vital part of everything we do. They define the heart and soul of SmithBucklin.

The SmithBucklin Culture is the foundation upon which we strive to create value for our client organizations and deliver exceptional service to their leaders, members and other stakeholders. We hope that the ideals embodied in these words resonate with you. After all, sharing common values is the cornerstone for a strong and healthy partner relationship.

A strong culture reflects an organization's dreams and aspirations. Ours is to be the most trusted and sought-after solution for association management and professional services based on a distinguished and stellar reputation for doing great and important work for our client organizations, and for providing uncompromised stewardship for their long-term prosperity. This is the Vision we work every day to achieve.

Our fundamental purpose is to drive growth and build sustained competitiveness for our client organizations. This is our Mission and captures our primary reason for being. Client organizations may define growth in terms of membership, programs, influence, revenue or scope. However defined, we believe that growth is fundamental to our clients' futures, and we continuously work to remain the industry leader in delivering and managing growth opportunities.

Our company's character is defined through the essential and enduring tenets and principles that guide our work and relationships with our clients and each other. They will not be compromised for financial gain, or short-term expediency. These Chosen Values are best articulated through a pledge that we make to each of our client organizations:

OUR PLEDGE

  • To be intensely devoted to CLIENT STEWARDSHIP by always striving to do the right things for our client organizations, even when those things are not the easiest, or the most obvious. As trusted stewards, we will become deeply vested in each client organization's purpose, goals, values and long-term success. We will dedicate ourselves to a complete understanding of our client organizations' industries and professions, as well as their customs and beliefs. We also remain firmly committed to our client organizations for the long run, in good times and in bad.
  • To deliver extraordinary value and service to our customers, who are the leaders, members and other stakeholders of our client organizations. To us, a customer is also any colleague or business partner supporting a client organization customer. CUSTOMER CARE means doing it right (achieving excellence in all that we do) and doing it with speed and a sense of urgency.
  • To take care of our people so that they can take care of our clients. PEOPLE CARE means offering our employees a challenging yet harmonious working environment where they can grow personally and professionally, make valuable contributions and reach their utmost potential.
  • To readily give TRUST and strive hard to earn it. The foundation upon which all effective relationships are based, we know that trust ultimately generates success both for our client organizations and our company.
  • To be relentless in our commitment and pursuit of COMMUNICATION that is open, honest, frequent, credible, clear and direct. We will tell the truth. Always. Period.
  • To be committed to GROWTH in our client organizations. This means we will actively help our client organizations excel in the three fundamentals of growth: creating and maintaining a compelling and unique value proposition with members; being "easy to do business with"; and, communicating and marketing in meaningful, effective, consistent and frequent ways.
  • To ensure COHESIVENESS and ALIGNMENT throughout our company. This is more about attitude, teamwork and cross-functional performance than it is about processes or reporting structures. This means that we will serve clients holistically, striving hard to ensure that all parts of our company are connected and working in harmony so that our performance is productive and cost effective. Simply stated, we will not let formal hierarchies and organizational boundaries get in the way of serving clients, solving problems or simply doing the right thing.
  • To exude PASSION in our relentless pursuit of both knowledge and understanding of our client organizations, as well as in our service to their leaders, members and other stakeholders. Our passion springs from the belief and deep conviction that what we do on behalf of our clients is important and meaningful—and that we are making a difference.
  • To nurture the power of team performance but embrace INDIVIDUAL RESPONSIBILITY and ACCOUNTABILITY for actions, commitments and results. This means that each of us is willing to step outside our own sphere of comfort, organizational duties and immediate influence to help meet client needs, solve problems, or simply do the right thing.
  • To expect great things of ourselves, yet work to constantly expand our expectations by remaining committed to continuous LEARNING, renewal and self-improvement. We will also strive hard to leverage our collective knowledge and experience to benefit our clients. We accomplish this through ongoing intra-company sharing and networking, and in the development and use of a centralized knowledge repository of leading practices, tools and lessons learned. Consistent with evolving client needs and expectations, we embrace incremental as well as transformational change in ourselves and in our business.

Culture aligns the hearts and minds of people. At SmithBucklin, we believe that articulating and preserving an authentic culture is critical to our ability to best serve our clients. Our culture helps us attract, motivate and inspire some of the best and brightest people in the association community. It drives superior levels of performance, and helps ensure that our actions are tightly geared with the strategic and tactical needs of our client organizations. It is what truly makes us different, and helps us earn their trust and confidence each and every day.