I forgot my password.

Go to Jobvite.com, click on “Customer Login,” add your email address, then click on “Forgot Password.” You will need to enter the temporary password through the link in the email we send you; temporary passwords do not work through our standard login screens.

How do I check the status of my resume?

After you applied, you should have received a confirmation email that SmithBucklin received your application. If there’s a link in the email, please follow that link to check your status.

How come I did not receive my confirmation email for my application?

Typically, confirmation emails are sent virtually right away, though sometimes there may be a slight delay. If some time has gone by and you have not received a confirmation message, please check your Spam or Junk folders. Occasionally, these types of messages get flagged incorrectly as nuisance messages.

Why are my emails being sent to my spam folder?

Email notifications come from notification@jobvite.com. Please add notification@jobvite.com to your trusted contacts. Password reset emails will be sent from portal@jobvite.com.

When I submit my resume, I get an error or notice that says, “You have already applied to the job.”

With rare exceptions, you cannot apply to the same job twice. You can access your previous application through your job seeker account or contact the hiring team if you would like to request being reconsidered.

Why can’t I upload my resume?

Currently, you cannot add resumes that are scanned or locked PDFs. Please be sure that the document is a Word document or unlocked PDF. Note: After uploading your resume to populate application fields, you may still need to use the Attach button to include a copy of it as part of your application file.

Why does my resume lose my formatting after I’ve uploaded it?

What you are seeing is a text only preview of your resume. The parsing is for internal search purposes and the recruiter will receive a copy of your resume in the original format (.PDF, .DOC, etc.) as well

How do I update my resume?

Reply to the confirmation email you get with the new resume.

How do I change my email address?

Log in to your account. Click “My Account” and then “Change Email Address.” Enter the new email address you would like to use and click “Save.”

How do I update my LinkedIn profile on Jobvite?

If you have included your LinkedIn profile in your job application, it cannot be removed or edited within your application page. Essentially, when you add your LinkedIn profile to a job application, you are adding a link to your current LinkedIn profile. The profile will always show your most recent updates when viewed by the hiring team. So, make any desired changes or updates directly within LinkedIn.

For more information or technical support, please contact:

1.855.315.HIRE (4473) or visit: http://www.jobvite.com/support/