User communities and technology-focused associations can make significant advances in technology that benefit users and companies. By their very nature, these organizations operate in an environment of planned, yet rapid leadership succession, limited resources and time-pressed volunteers. As the single most crucial staff resource for a volunteer-governed organization, the chief staff executive must play a vital role in minimizing these factors and lead the organization to achieve the goals established by the board of directors. Because of SmithBucklin’s reputation and unique culture, we are able to attract, develop and retain executives who meet our high expectations and performance standards. Our association executives are proactive, strategic and responsive leaders, effective communicators and problem-solvers, proven managers of complex issues and agendas, and well versed in all facets of association management.